Frequently Asked Questions
Everything you need to know about our exquisite collections and services.
Are the diamonds and gemstones used in your jewelry ethically sourced?
Yes, at TMC Fine Jewellers, we are committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, ensuring every piece meets the highest moral and quality standards.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned or exchanged.
Do you provide a warranty on your jewelry?
Every purchase includes a one-year limited warranty covering manufacturing defects. We also offer complimentary professional cleaning and inspection services for the lifetime of your jewelry.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days within the continental US. For high-value items, we use insured overnight shipping to ensure your purchase arrives safely and requires a signature upon delivery.
Can I get my jewelry resized or customized?
Absolutely. We offer professional resizing for most rings and provide bespoke design services to help you create a unique piece. Please contact our concierge team to start your custom design journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through our partners to make your dream piece more accessible.